ITIL® 4 Specialist: Create, Deliver and Support Course

Last Updated: 26 06 2025

The ITIL® 4 Specialist: Create, Deliver and Support course is the ideal professional learning opportunity for IT professionals looking to develop their knowledge and skills in confidently applying the end-to-end delivery of tech-enabled services in practice.  

The course will motivate learners to quickly build high-performance teams, map value streams to ascertain how their workflows will be optimised to deliver more value by using modern toolsets, such as Continuous integration and delivery (CI/CD), Artificial Intelligence (AI) and automation.  

This course provides IT practitioners with a foundation of confidence in service design, and "support or service support strategies", incident resolution, and prioritisation frameworks that enhance efficiencies and provide consistently improved user experiences. 

 The course encourages learners to embrace the concept of service management while integrating and promoting both DevOps, Agile, Lean practices and incorporating operational resilience.  

This training course is intended for IT Service Managers and IT Practitioners, and is suitable for future ITIL certification and a practical context. Empower your skills with SSDN Technologies, the Best IT Training Company for future-ready IT professionals. 

Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To enrol in the ITIL® 4 Specialist: Create, Deliver and Support course, participants should have foundational knowledge of ITIL 4 and relevant IT service management experience. A certification in ITIL® 4 Foundation is mandatory before taking this course. 

  • ITIL® 4 Foundation certification (required) 
  • Understanding of basic IT service management concepts 
  • Recommended experience in service delivery or support roles 
  • Familiarity with IT projects and operations management is beneficial 

Learning Objectives

This course provides an in-depth understanding of how to integrate different value streams and activities to create, deliver, and support IT-enabled services. Learners will explore a range of practices, methods, and tools to boost service performance and improve quality.   

  • The integration of service value chains for creating, delivering, and supporting services 
  • How to apply Lean, Agile, and DevOps ways of working 
  • How to plan and build a service value stream 
  • Techniques to ensure efficient and effective service delivery  
  • Best practices for service performance measurement and improvement 
  • Organisational structure, team culture, and workforce planning in service management 

Target Audience

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course is ideal for professionals involved in the delivery and management of IT-enabled products and services. This course is particularly suitable for individuals working in service management roles or those seeking to advance their ITIL knowledge at a higher level.  

  • IT Operations Managers 
  • Service Desk Managers and Analysts  
  • IT Service Managers 
  • Infrastructure Engineers  
  • Incident, Change, and Problem Managers 
  • IT Support Team Leads 
  • Individuals working toward the ITIL Managing Professional designation 

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