ITIL 4 Specialist: Create, Deliver and Support Course

Last Updated: 14 08 2025

The ITIL 4 Specialist: Create, Deliver and Support course is the ideal professional learning opportunity for IT professionals looking to develop their knowledge and skills in confidently applying the end-to-end delivery of tech-enabled services in practice.  

The course will motivate learners to quickly build high-performance teams, map value streams to ascertain how their workflows will be optimised to deliver more value by using modern toolsets, such as Continuous integration and delivery (CI/CD), Artificial Intelligence (AI) and automation.  

This course provides IT practitioners with a foundation of confidence in service design, and "support or service support strategies", incident resolution, and prioritisation frameworks that enhance efficiencies and provide consistently improved user experiences. 

 The course encourages learners to embrace the concept of service management while integrating and promoting both DevOps, Agile, Lean practices and incorporating operational resilience.  

This training course is intended for IT Service Managers and IT Practitioners, and is suitable for future ITIL certification and a practical context. Empower your skills with SSDN Technologies, the Best IT Training Company for future-ready IT professionals. 

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Learning Options for You

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Virtual Live Instructor Led Training (V-ILT)

Interactive online session with live instructors.

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Trainer's On-Call/Demand

Expert trainers available as per your business needs.

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E-Learning/Self-Paced

Flexible, self-placed learning modules for anytime, anywhere access.

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To enrol in the ITIL 4 Specialist: Create, Deliver and Support course, participants should have foundational knowledge of ITIL 4 and relevant IT service management experience. A certification in ITIL 4 Foundation is mandatory before taking this course. 

  • ITIL 4 Foundation certification (required) 
  • Understanding of basic IT service management concepts 
  • Recommended experience in service delivery or support roles 
  • Familiarity with IT projects and operations management is beneficial 

Learning Objectives

This course provides an in-depth understanding of how to integrate different value streams and activities to create, deliver, and support IT-enabled services. Learners will explore a range of practices, methods, and tools to boost service performance and improve quality.   

  • The integration of service value chains for creating, delivering, and supporting services 
  • How to apply Lean, Agile, and DevOps ways of working 
  • How to plan and build a service value stream 
  • Techniques to ensure efficient and effective service delivery  
  • Best practices for service performance measurement and improvement 
  • Organisational structure, team culture, and workforce planning in service management 

Target Audience

The ITIL 4 Specialist: Create, Deliver and Support (CDS) course is ideal for professionals involved in the delivery and management of IT-enabled products and services. This course is particularly suitable for individuals working in service management roles or those seeking to advance their ITIL knowledge at a higher level.  

  • IT Operations Managers 
  • Service Desk Managers and Analysts  
  • IT Service Managers 
  • Infrastructure Engineers  
  • Incident, Change, and Problem Managers 
  • IT Support Team Leads 
  • Individuals working toward the ITIL Managing Professional designation 

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FAQs

The ITIL® 4 CDS course focuses on the core service management activities and the creation, delivery, and support of services. You will learn how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services. The course also covers practices such as service design, software development, deployment management, incident and problem management, monitoring, and user support.
This certification prepares you for roles such as IT Operations Manager, Service Desk Manager, Application Support Manager, Technical Support Lead, and ITSM Consultant. It demonstrates your expertise in end-to-end IT service delivery and is ideal for mid to senior-level professionals in IT service management.
To take the CDS course, you must have passed the ITIL 4 Foundation certification. A working knowledge of IT service management and experience in a relevant role will enhance your learning experience.
The course typically spans 3 to 4 days of instructor-led training, followed by an exam. Additional time for self-study and practice tests is recommended for certification preparation.
The course fee varies by training provider and delivery mode. To get the exact pricing, it’s best to contact SSDN Technologies or your preferred accredited training organization.
Yes, you will retain access to the official courseware and reference materials, which can be used for revision or future reference even after completing the course.
Yes, if you are enrolled in the Virtual Instructor-Led Training (VILT) format, you will typically receive access to recorded sessions for 30–60 days post-training.
The course is delivered by certified and experienced ITIL trainers who have hands-on expertise in IT service management and a strong track record of teaching ITIL® 4 advanced modules.
Yes, the course is offered in both online (VILT) and in-person classroom formats, depending on your preference and availability.
Yes, upon passing the official ITIL 4 CDS exam, you will receive a recognized certification from AXELOS/PeopleCert, verifying your expertise in creating, delivering, and supporting IT services.

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