ITIL® 4 Specialist: Create, Deliver and Support Course

The ITIL® 4 Specialist: Create, Deliver and Support course is the ideal professional learning opportunity for IT professionals looking to develop their knowledge and skills in confidently applying the end-to-end delivery of tech-enabled services in practice.  

The course will motivate learners to quickly build high-performance teams, map value streams to ascertain how their workflows will be optimised to deliver more value by using modern toolsets, such as Continuous integration and delivery (CI/CD), Artificial Intelligence (AI) and automation.  

This course provides IT practitioners with a foundation of confidence in service design, and "support or service support strategies", incident resolution, and prioritisation frameworks that enhance efficiencies and provide consistently improved user experiences. 

 The course encourages learners to embrace the concept of service management while integrating and promoting both DevOps, Agile, Lean practices and incorporating operational resilience.  

This training course is intended for IT Service Managers and IT Practitioners, and is suitable for future ITIL certification and a practical context. Empower your skills with SSDN Technologies, the Best IT Training Company for future-ready IT professionals. 

Learning Options for You

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

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