AS21 — Communications Application Server Course

Last Updated: 26 06 2025

The AS21 course is crafted for individuals aiming to develop a solid understanding of provisioning, administration, maintenance, and fault management within the AS Application Server Standalone platform.  
 
Designed and delivered by the Best Corporate Training Company and recognized as the Best IT Training Company, this course provides both foundational knowledge and hands-on practice, allowing participants to confidently manage AS systems in real-world environments. 
 
Learners will learn to navigate and utilize element managers, administer user accounts, and manage key components such as telephony routes, SIP gateways, and service nodes. The course also explores the structure and relationship between domains and subdomains, enabling effective organisation and configuration of network elements. Participants will gain experience using the provisioning client to manage subscribers and execute routine maintenance procedures to ensure system health.  
 
In addition, learners will become proficient in identifying and resolving issues using fault management systems, ensuring uninterrupted service and system reliability.  
 
This course is ideal for professionals responsible for maintaining AS environments and supports learners in achieving operational excellence without requiring prior experience or advanced technical skills. 

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Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To fully benefit from the AS21 course, participants should possess a basic understanding of IT systems and application lifecycles. Some familiarity with support workflows, troubleshooting techniques, or enterprise software environments will help learners grasp the material more efficiently. 

  • Basic knowledge of operating systems and software environments 
  • Familiarity with application support or incident management processes 
  • Exposure to ticketing systems or ITSM tools (such as ServiceNow, Remedy, etc.) 
  • Understanding of basic networking and system integration concepts is helpful 

Learning Objectives

The AS21 course equips learners with the practical skills and technical know-how required to manage and support complex application environments. Participants will learn how to monitor application health, diagnose and resolve common issues, and apply support frameworks to streamline incident response and service recovery. The course also covers best practices in application configuration, documentation, escalation handling, and root cause analysis. By the end of the program, learners will be well-prepared to ensure high availability, maintain service quality, and support business-critical applications with confidence. 

Target Audience

The AS21 course is specifically designed for professionals involved in application support, system integration, and technical operations within enterprise environments. It is ideally suited for support engineers, application specialists, IT operations personnel, and system administrators who work on maintaining, troubleshooting, and enhancing application services. Additionally, this course is valuable for quality assurance teams, DevOps engineers, and IT consultants who play a role in ensuring service continuity and application performance. 

  • Application support professionals maintaining enterprise software 
  • System administrators responsible for application performance and uptime 
  • IT operations teams engaged in troubleshooting and issue resolution 
  • DevOps engineers focusing on deployment and monitoring 
  • Technical consultants and QA teams involved in service validation 

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