ITIL® 4 Specialist: Drive Stakeholder Value Course

Last Updated: 09 06 2025

The ITIL® 4 Specialist: Drive Stakeholder Value training enables IT practitioners to create an understanding of customer journeys, build trusted relationships, and co-create value from stakeholders across the digital service value chain. Therefore, this course will enable practitioners to refine the ability to form demand, improve the user experience and place design thinking at the forefront of their designs for new services. Through education and practice, they will learn to create a lasting partnership between service providers and service users - aligning service to Octal value outcomes while creating sustainable value through continuous service improvement.  

This course is suited for service managers, business relationship managers, and other IT leaders at all levels. It places emphasis on the best practices that lead to improved stakeholder experiences and value to the business. Participants will learn to help stakeholders navigate and capture service journeys, capture demand and shape interactions and user communities. 

Upon completing this course from SSDN Technologies - The Best IT Training Company, you will have the skills to help you understand how to position yourself as a service leader, focused on service, and the value it can provide stakeholders. Our specialist training enables professionals to create value in their business, help stakeholders improve customer satisfaction, and provide a sustainable competitive advantage in the era of the fast-paced digital economy. Join SSDN Technologies and change your approach to creating value through service excellence, innovation, commit to a collaborative partnership and help the organisation lead the change required to improve their service. 

Learning Options for You

  • Live Training (Duration : 24 Hours)
  • Per Participant

Fee: On Request

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