ITIL® 4 Specialist: Drive Stakeholder Value Course

Last Updated: 26 06 2025

The ITIL® 4 Specialist: Drive Stakeholder Value training enables IT practitioners to create an understanding of customer journeys, build trusted relationships, and co-create value from stakeholders across the digital service value chain. Therefore, this course will enable practitioners to refine the ability to form demand, improve the user experience and place design thinking at the forefront of their designs for new services. Through education and practice, they will learn to create a lasting partnership between service providers and service users - aligning service to Octal value outcomes while creating sustainable value through continuous service improvement.  

This course is suited for service managers, business relationship managers, and other IT leaders at all levels. It places emphasis on the best practices that lead to improved stakeholder experiences and value to the business. Participants will learn to help stakeholders navigate and capture service journeys, capture demand and shape interactions and user communities. 

Upon completing this course from SSDN Technologies - The Best IT Training Company, you will have the skills to help you understand how to position yourself as a service leader, focused on service, and the value it can provide stakeholders. Our specialist training enables professionals to create value in their business, help stakeholders improve customer satisfaction, and provide a sustainable competitive advantage in the era of the fast-paced digital economy. Join SSDN Technologies and change your approach to creating value through service excellence, innovation, commit to a collaborative partnership and help the organisation lead the change required to improve their service. 

Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To enrol in the ITIL® 4 Specialist: Drive Stakeholder Value course, candidates must have a foundational understanding of ITIL 4. A valid ITIL® 4 Foundation certification is a mandatory prerequisite before attending this advanced-level module. 

  • ITIL® 4 Foundation certification (required) 
  • Understanding of core IT service management concepts 
  • Recommended: experience in service delivery, relationship management, or customer-facing roles 
  • Familiarity with stakeholder engagement principles is beneficial 

Learning Objectives

The ITIL® 4 DSV course aims to provide participants with the knowledge and skills necessary to drive stakeholder engagement and enhance service value delivery. The objective is to equip learners with a deep understanding of how to foster trusted relationships, improve customer satisfaction, and co-create value through effective interaction with stakeholders. 

By the end of the course, learners will understand key touchpoints in the customer journey, how to manage and influence stakeholder expectations, and how to shape demand and define service offerings. The course emphasizes customer experience (CX), user experience (UX), and service design thinking, preparing participants to manage interactions that align with organizational goals and create long-term value. 

Target Audience

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is designed for IT professionals who are responsible for engaging stakeholders, building relationships, and delivering value through services. It is especially beneficial for individuals in roles that involve customer journey mapping, service relationship management, and user experience optimization. 

  •  Service Delivery Managers 
  • Customer Relationship Managers 
  • Business Relationship Managers 
  • IT Service Management Professionals 
  • Service Desk and Support Staff 
  • IT Project and Program Managers 
  • Professionals working toward the ITIL Managing Professional designation 

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