ITIL® 4 Strategist: Direct, Plan, and Improve Course

Last Updated: 26 06 2025

The ITIL® 4 Strategist: Direct, Plan, and Improve training course gives IT leaders the tools they need to create a measurable positive impact through service improvements by aligning strategy with operations.  You'll discover the core Direct, Plan, and Improve (DPI) principles to be found in the ITIL Service Value System (SVS). You'll also learn how to practise governance, strategic planning, value stream mapping, and performance analytics!  

In particular, you will also learn about frameworks around organisational change management, leadership, and continual improvement frameworks, which are critical for successful digital transformation. The course directs your mindset and knowledge on agility, collaboration, and business value for your services. This training course should be considered by anybody who is going to have a role in creating IT strategy and is responsible for overseeing IT services portfolios.  

It will help to drive higher impact in that role, while gaining insights you can apply, backed by expert instruction. Your educational journey will continue with SSDN Technologies, The Best IT Training Company. 

Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To take the ITIL® 4 Strategist: Direct, Plan, and Improve course, candidates must have a solid foundation in IT service management. The ITIL® 4 Foundation certification is a mandatory prerequisite.

  • ITIL® 4 Foundation certification (required)
  • Familiarity with service management concepts and terminology
  • Experience working in ITSM, strategic planning, or continual improvement roles is recommended
  • A basic understanding of Agile, Lean, and DevOps concepts will be beneficial
     

Learning Objectives

The primary goal of the ITIL® 4 DPI course is to equip learners with the practical skills needed to create a 'learning and improving' IT organisation. Participants will learn how to align governance, strategy, and operations while focusing on continual improvement and agile methods.

By the end of this course, learners will understand how to establish a clear strategic direction, define effective planning practices, and embed robust improvement initiatives. They will be able to apply governance, risk, and compliance (GRC) principles, measure performance effectively, and foster a culture of collaboration and agility across the organisation.

Target Audience

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed for IT professionals and leaders responsible for shaping IT strategy and managing continual improvement initiatives. It is particularly beneficial for individuals looking to develop strategic planning and governance capabilities in a modern digital service organization.

  • IT Managers and Team Leads
  • Service Management Professionals
  • Project and Program Managers
  • Change Managers and Process Owners
  • IT Governance Professionals
  • Professionals pursuing the ITIL Managing Professional or Strategic Leader designation

This course is ideal for those who want to enhance their decision-making skills and drive a culture of continual improvement in their organization.

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