ITIL® 4 Foundation Course

Last Updated: 26 06 2025

The ITIL® 4 Foundation course introduces learners to the modern landscape of IT service management with a focus on the fundamental concepts, ideas, and practices, as well as the Service Value System (SVS).  

This course at the entry level will empower the learner to co-create value because of service relationships, lean-focused principles, and ongoing improvement. You will know how to apply the guiding principles, the four dimensions of service management, as well as some of the key practices of change control, incident management, and problem management.  

This course supports the needs of IT professionals looking to solidify the foundational competencies of service delivery in grassroots strategic organisations in today's tech ecosystem, which thrives on an agile, digital-first intention to deliver services.  

This course will lead through interactive directions and real-world scenarios that prepare you to manage those IT services in a fast-paced, dynamic organisation. Enhance your ITSM career with SSDN Technologies, the Best IT Training Company with industry-recognised certifications. 

Learning Options for You

  • Live Training (Duration : 32 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

There are no formal prerequisites for the ITIL® 4 Foundation course. However, a basic understanding of IT services and familiarity with IT terminology can be helpful. The course is structured to accommodate both newcomers to ITIL and those with previous knowledge of earlier ITIL versions who want to update their expertise to the latest practices. 

Learning Objectives

The ITIL® 4 Foundation course introduces participants to the fundamental principles of IT service management through the lens of the ITIL 4 framework. The training provides insights into delivering value to customers through IT-enabled products and services. Covering essential areas like the Service Value System (SVS), guiding principles, governance, and continual improvement, this course empowers learners to effectively contribute to their organisation’s digital transformation journey. This certification serves as a stepping stone for higher-level ITIL certifications and enhances participants' ability to align IT services with business goals efficiently. 

Target Audience

The ITIL® 4 Foundation course is ideal for professionals seeking to understand the key elements, concepts, and terminology of ITIL. It is designed for IT professionals, project managers, business managers, and individuals working in or aspiring to work in IT service management. It also benefits professionals who already work with ITIL practices and want to understand the latest version, as well as those pursuing ITIL certifications to enhance their career opportunities. 

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