PSX20 - Part 2 – PSX Support Practical Course

The PSX Support Practical Course is intended to deliver a practical learning experience which reinforces learning of the foundation content delivered in Part 1 - PSX Support Technical Prerequisites, which covers several relevant and important subject areas. This practical training includes numerous real-world lab exercises that you follow with realistic simulations, while building technical troubleshooting and support know-how.  

It is required to complete the self-paced Part 1 course before enrolling in this PSX Support Practical Training course. Completing this is very important to ensure all learners have the same background and context to apply to the interactive, scenario-based labs included in this practical training session.

The Best Corporate Training Company delivers this training course to all IT professionals who want to improve their skills in PSX support. This course is developmentally appropriate for professionals who are preparing for the next level of development or want to maximise their performance on the job. This training course is a foundational experience where learners can benefit from the guided practice and instruction by an expert course instructor.  

This practical course can also provide a benefit to organisations that take advantage of Best Leadership Training to develop strong teams through best practices in problem-solving that are essential to leading high performance in the technical environment. 


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Learning Options for You

  • Live Training (Duration : 16 Hours)
  • Per Participant

Fee: On Request

Course Prerequisites

To successfully engage with the PSX20 – Part 2 course content, learners should have completed PSX20 – Part 1 or possess equivalent theoretical knowledge of PSX systems. A background in IT support, system administration, and familiarity with PSX operations will help participants apply concepts quickly and perform effectively in practical exercises. 

  • Completion of PSX20 – Part 1 or solid understanding of PSX system architecture and functions 
  • Experience in IT technical support, field engineering, or system administration 
  • Basic familiarity with command-line interfaces, system logs, and troubleshooting techniques 
  • Understanding of PSX environments and typical support workflows is highly recommended 

Learning Objectives

The PSX20 – Part 2 course focuses on developing the hands-on skills needed to perform advanced troubleshooting, diagnostics, and system recovery within PSX environments. Learners will work through simulated and real-time support scenarios using PSX tools, command-line utilities, and log analysis methods. The course emphasizes the ability to respond quickly and effectively to incidents, apply resolution techniques, interpret system behaviors, and implement corrective actions. By the end of this course, participants will have the confidence and technical competence to manage PSX systems under pressure and provide high-quality support in live environments. 

Target Audience

The PSX20 – Part 2 course is intended for technical professionals who have already completed foundational training in PSX systems and are now looking to gain hands-on experience through real-world troubleshooting and support scenarios. It is ideal for PSX support engineers, field technicians, system administrators, and escalation engineers working directly on the operational maintenance and issue resolution of PSX platforms. The course also supports professionals transitioning into advanced PSX service roles or those who need deeper exposure to the practical aspects of PSX system diagnostics. 

  •  Support engineers and helpdesk professionals responsible for live PSX system issues 
  • Field technicians and system administrators managing real-time troubleshooting 
  • Escalation engineers handling advanced or critical PSX-related incidents 
  • Technical staff seeking practical experience in PSX tools, commands, and procedures 
  • Professionals aiming to strengthen their operational efficiency in PSX environments 

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FAQs

In this advanced course, you'll dive deeper into complex policy configurations, integration with external systems, and advanced routing logic within Ribbon’s PSX platform.
You will be well-positioned for senior technical roles such as Senior VoIP Engineer, Policy and Routing Consultant, or Ribbon Network Administrator in telecom and enterprise environments.
You must have completed the PSX20 Part 1 course and have a solid understanding of SIP routing and Ribbon’s PSX fundamentals.
The course typically runs for 2 to 3 days, depending on the training provider and delivery format.
Course fees may vary. For detailed pricing, please contact SSDN Technologies or your training provider directly.
Yes, learners will retain access to official course materials for future review and reference.
Recordings are usually provided for online sessions upon request, subject to training provider policies.
The course is taught by certified Ribbon experts with extensive hands-on experience in advanced PSX deployments and configurations.
Yes, the course is offered in both online instructor-led and classroom-based formats to suit different learning needs.
Yes, upon successful completion, participants will receive an official Ribbon certificate of completion for the PSX20 Part 2 course.

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